The Technical Support Consultant supports J2 Software’s customers through helpdesk and onsite support for effective operations of all J2 products and Services. They will be responsible for the daily customer support and reporting of all tickets for J2 Software and all customers. They will ensure all services meet customer needs and ensure alignment. They will work collaboratively with all J2 Software technical teams, sales and any other teams involved in delivery and the operation of the J2 Software products and services for their customers.

Your primary objective will be to proactively monitor and hunt through customer environments to detect and respond to information security threats.

You will help to protect organisations by employing a range of bleeding edge technologies and processes to prevent, detect and manage cyber security threats.